If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. Once open, you can join a test call on the Zoom application and follow the instructions on the screen. If your webcam or audio issues persist, you can test your audio and video in Zoom by clicking this link. Zoom may not be able to use the camera if it’s currently being accessed by a different application.

If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. This allows you to join a call with your audio and video automatically enabled. On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked: If your web camera is not showing up or is selected but not working, try some of these basic tips first.

Nothing is more frustrating than having your webcam or audio not work on a Zoom call. If you also use Microsoft Teams or are making the switch to Zoom because of issues with Teams, check out our guide to fixing Microsoft Teams problems maybe you will find a solution there so you won’t have to make the switch. To help get your Zoom calls working properly, we’ve collected the most common Zoom problems users face and have provided easy solutions to be able to fix them.

I am not getting email messages from Zoomįortunately, while there are Zoom service outages you can’t do much about, you often can fix typical problems yourself.

I have no remote control while screen sharing.

Zoom update freezing